FAQ
Questions centres and patients ask
Short answers. The full rules are in the privacy note and the terms.
Can one doctor work at more than one centre?
Yes. They have one login and choose the centre after signing in. Each centre keeps its own patients, fees and timetable.
Can a doctor see a patient’s records from another centre?
No. NIC search works only inside the centre they selected. The same NIC at another centre is a separate record.
What do patients see without an account?
The centre’s public page: doctors, products and sessions, and only the parts the centre has switched on.
How does online channeling work?
The patient picks a session, then confirms with a phone code and NIC. They get a queue number. The fee is paid at the centre.
Can patients buy pharmacy items online?
No. The public list is for viewing price and whether an item is in stock.
What happens after the free month?
The centre pays the plan, or the workspace becomes read-only: staff can view and export, not add new records.
Which languages are supported?
Sinhala, Tamil and English, on the public site and inside the centre.
Who is responsible for patient data?
The centre decides why data is kept and who on its staff may see it. LankaCare stores it for the centre and does not use it for anything else.